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    FAQs

    • Knowledge Base
    • FAQs

    508 Compliance (4)

    • Are all screens 508 compliant?
    • Are courses created with the Udutu Authoring Tool 508 compliant?
    • How are descriptions added to images used in my course?
    • I’ve already created external files in that are 508 compliant. I’d like to use them in my course, will they still be compliant?

    View All 4

    Assessments (11)

    • I am testing a course that I developed in Udutu Author and when I view the assessment screens, they are blank. Why?
    • Is there a way to get rid of the “Show Me” button on the self assessment screens in my course?
    • Is there a way to hide the Show Me button?
    • Is there any way to find out exactly which questions in a quiz that people got wrong/right?
    • Is there any way to make assessment screens “mandatory” to complete? So the end user can’t pass the assessment by using the next button.

    View All 11

    Course Design (14)

    • Can I customize the course interface?
    • How can I customize the look and feel of my course?
    • I have a bunch of screens to delete in my course, is there an easier way than deleting each one individually?
    • I would like to add a logo to the bottom right of each page of my course, can I do that?
    • I would like to convert a 6 hr classroom session into an online course, can you tell me how long of a course that would be?

    View All 14

    Getting Started (8)

    • Are Udutu courses compatible with Blackboard Learn LMS?
    • How do I sign up for an Udutu Course Authoring Tool account?
    • I registered for a Udutu Course Authoring Tool account but never received a confirmation email. How can I confirm my account?
    • Is there a way to sort my courses in the authoring tool?
    • What does the Udutu name stand for?

    View All 8

    Subscriptions (5)

    • How do I create a new subscription using a promo code?
    • How do I cancel a Subscription?
    • What’s included in a LMS Subscription?
    • How do I reactivate a LMS subscription?
    • How do I add a promo code to an existing LMS subscription?

    View All 5

    Learning Management Systems (LMS) (33)

    • Can the LMS be set to display in other languages?
    • Is it possible to design your own completion certificate for learners?
    • Do you have any authentication integrations with Google apps?
    • Is it possible to make a course/activity available to learners for a certain length of time, eg 3 months?
    • Does your LMS have full WebEx integration?

    View All 33

    Mobile (2)

    • I’d like my course to be accessible by PC or by iPad. Can your software do that?
    • Will my courses work on an iPad?

    View All 2

    Security (6)

    • What are your policies regarding content security and ownership?
    • What is your email policy?
    • How are courses stored on the system?
    • How does Udutu ensure my data is private and secure?
    • How secure is my course once it is published?

    View All 6

    System Functionality (18)

    • How do I delete my course authoring tool account?
    • How do I edit the names of files/images that are in my library?
    • How do you run a course from a CD or DVD?
    • I have dozens of items (audio, video, Flash objects) in my library that have no title. I have no idea how to find the one I want. Some have titles, but I don’t know how they got there. How can I add titles to library items?
    • Is it possible to set expiration dates or course span in days or weeks?

    View All 18

    Technical Troubleshooting (3)

    • LMS Tracking/Scoring Issues
    • Why can’t I get the course to launch?
    • Why do I get a blank page when I launch the downloaded course package?

    View All 3

    Working With Audio (6)

    • I’d like to add audio to my course, what formats are acceptable?
    • Is there a way to make the narration on a screen begin by having the viewer click on a link?
    • What is the best way to create audio and add it to a screen?
    • What music file types are supported by the Udutu Authoring Tool?
    • Why does the audio cut-off when the screen loads for the first time?

    View All 6

    Working With Other Media (7)

    • I have uploaded a .png image with a transparent background but it is not transparent in UDUTU. Any suggestions?
    • What are the optimal settings to provide the largest, clearest image/video on a screen?
    • What kinds of media can I upload to the Udutu Course Authoring Tool? Are there file size limitations?
    • Why do my movie files (.mov, .avi, .mpeg) load so slowly in the Udutu Course Authoring Tool?
    • How can I upload multiple media files into the Udutu Course Authoring Tool?

    View All 7

    Working With Video (5)

    • What format is accepted for video files. I tried to upload a video and received an error.
    • What video file types are supported by the Udutu Authoring Tool?
    • Can I create training videos that will also be interactive so the user can take a quiz at the end and keep scores?
    • How can I embed a YouTube, Vimeo, or other web based video into my course?
    • What are the video requirements for optimal playback in my course?

    View All 5

    Publish Options (8)

    • Is it possible to extract a course to simple HTML only, without the SCORM files?
    • What is the purpose of a publish link?
    • What settings should I use in order to generate a .zip file of my Udutu course that is compatible with the Moodle 2.4 platform?
    • When I try to extract a course from the course authoring tool, I receive an error message. Why?
    • Are my courses created with the Udutu Course Authoring Tool compatible with learning management systems (LMS) like Moodle?

    View All 8

    PowerPoint Import (4)

    • In the “Order The Steps” template, is it possible to increase the number of steps?
    • Preferred Image Formats
    • What are Interactive Screen Templates? How do you use them?
    • What are the basic screen types?

    View All 4

    How can I make assessment screens mandatory in my course?
    Can I have my learners access the LMS from my own domain name?
    Is it possible to connect a custom domain name to our account in the LMS?
    How does Udutu ensure my data is private and secure?
    Is there a way to include short answer responses in assessment screens within the course?

    What is Course Authoring?

    Course Authoring tools are used to help develop and present your eLearning content. They additionally give you the tools to be creative with the delivery and distribution of your course. e-Learning authoring tools enable trainers to mix an array of scenarios and content types to create specialised, appealing and interactive training content.

    LEARN MORE

    What is an LMS?

    A learning management system (LMS) is an application (self hosted or web based) for the administration, documentation, tracking, reporting and delivery of electronic educational technology (also called e-learning) courses or training programs.Its primarily purpose is in content/course delivery and distribution, training and continuing education.

    LEARN MORE

    On-Demand Services

    Udutu offers a variety of on-demand professional services such as course development and multimedia production to meet all your training needs. Over ten years, we have helped hundreds of organizations effectively develop and roll out their training content. Contact us to get a Quote in case you or your business are looking for customized solutions.

    LEARN MORE

    E-mail: info@udutu.com

    100 – 19 Dallas Rd. Victoria, BC V8V 5A6
    Tel: 250-388-5003

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