• Knowledge Base
• FAQs

508 Compliance (4)

• Are all screens 508 compliant?
• Are courses created with the Udutu Authoring Tool 508 compliant?
• How are descriptions added to images used in my course?
• I’ve already created external files in that are 508 compliant. I’d like to use them in my course, will they still be compliant?

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Assessments (11)

• How can I make assessment screens mandatory in my course?
• How to add assessments with remediation
• I am experiencing issues with a course displaying in the LMS as incomplete, yet passed. How is this possible?
• I am testing a course that I developed in Udutu Author and when I view the assessment screens, they are blank. Why?
• Is there a way to get rid of the “Show Me” button on the self assessment screens in my course?

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Course Design (14)

• Adding a background image to a theme
• Can I create a completely customized theme template in the authoring tool?
• Can I customize the course interface?
• How can I customize the look and feel of my course?
• I have a bunch of screens to delete in my course, is there an easier way than deleting each one individually?

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Getting Started (8)

• Are Udutu courses compatible with Blackboard Learn LMS?
• How do I sign up for an Udutu Course Authoring Tool account?
• I registered for a Udutu Course Authoring Tool account but never received a confirmation email. How can I confirm my account?
• Is there a way to sort my courses in the authoring tool?
• What does the Udutu name stand for?

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Subscriptions (5)

• How do I cancel a Subscription?
• What’s included in a LMS Subscription?
• How do I reactivate a LMS subscription?
• How do I add a promo code to an existing LMS subscription?
• How do I create a new subscription using a promo code?

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Learning Management Systems (LMS) (33)

• Are users able to bookmark where they are at in a course so if they need to leave the course before finishing it, the course will remember where they left off?
• If a learner wants to review the material in the course after receiving a completion certificate, can they access any part of the course without having to start from the beginning again?
• How to upload an online (SCORM) course
• Can a learner access any part of a course after completing it?
• Is it possible for more than one learner to use the same credit card to purchase tuition credits via PayPal?

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Mobile (1)

• Will my courses work on an iPad?

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Security (6)

• How are courses stored on the system?
• How does Udutu ensure my data is private and secure?
• How secure is my course once it is published?
• I forgot my password, can you send it to me?
• What are your policies regarding content security and ownership?

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System Functionality (18)

• Are there special considerations when deploying a course to Learners using desktop and mobile devices to access the course?
• What type of items can be saved to my Library?
• When I visit any screen in my course for a certain length of time, it jumps me to a different screen. How do I resolve this issue?
• How can I convert my Flash Udutu Templates to HTML5?
• How do I delete my course authoring tool account?

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Technical Troubleshooting (3)

• LMS Tracking/Scoring Issues
• Why can’t I get the course to launch?
• Why do I get a blank page when I launch the downloaded course package?

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Working With Audio (6)

• I’d like to add audio to my course, what formats are acceptable?
• Is there a way to make the narration on a screen begin by having the viewer click on a link?
• What is the best way to create audio and add it to a screen?
• What music file types are supported by the Udutu Authoring Tool?
• Why does the audio cut-off when the screen loads for the first time?

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Working With Other Media (7)

• How can I upload multiple media files into the Udutu Course Authoring Tool?
• How do I ensure my screen captures made with Camtasia and Adobe Captivate load properly in my course?
• I have created a training video in Captivate and need to upload it to the UDUTU course authoring tool. Do I need to convert the Captivate file? How do I upload it?
• I have uploaded a .png image with a transparent background but it is not transparent in UDUTU. Any suggestions?
• What are the optimal settings to provide the largest, clearest image/video on a screen?

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Working With Video (5)

• Can I create training videos that will also be interactive so the user can take a quiz at the end and keep scores?
• How can I embed a YouTube, Vimeo, or other web based video into my course?
• What are the video requirements for optimal playback in my course?
• What format is accepted for video files. I tried to upload a video and received an error.
• What video file types are supported by the Udutu Authoring Tool?

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Publish Options (8)

• Are my courses created with the Udutu Course Authoring Tool compatible with learning management systems (LMS) like Moodle?
• Can I use more than one distribution method?
• How do I import my Udutu course into Moodle?
• I downloaded my course to my computer, but I can’t seem to start the course. What am I doing wrong?
• Is it possible to extract a course to simple HTML only, without the SCORM files?

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PowerPoint Import (4)

• In the “Order The Steps” template, is it possible to increase the number of steps?
• Preferred Image Formats
• What are Interactive Screen Templates? How do you use them?
• What are the basic screen types?

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How do I cancel a Subscription?

I’ve uploaded a course I created using the Udutu Authoring Tool into the LMS. I can see the course in the LMS but when I log in as a Learner, the course is not available. What am I doing wrong?

Why does the Learner see two instances of the same course in the LMS- one as a stand alone activity, the other included in as part of a learning path?

I have dozens of items (audio, video, Flash objects) in my library that have no title. I have no idea how to find the one I want. Some have titles, but I don’t know how they got there. How can I add titles to library items?

How do I ensure my screen captures made with Camtasia and Adobe Captivate load properly in my course?