Proper training is a critical component of the grocery industry. Grocers are held to a high standard of compliance with regulatory requirements, and high turnover in grocery stores makes training employees and maintaining compliance difficult to navigate. As an essential business, it is critical that grocers train and track the completion of compliance training for each employee.
Historically, grocers deliver compliance training on topics like food handling, liquor sales, and lottery, through face-to-face meetings and verbal affirmations. Managers spend much of their time training employees. Training grocery teams in this way became the standard expectation across the grocery industry.
Since the start of the pandemic, grocers have received new COVID-19 protocol every two weeks, on average. This constant need for in-person training updates has spurred the industry to look for a different way to deliver vital training – a hybrid of in-person and online instruction.
Safe and Efficient Training for Grocery Store Employees
By utilizing customizable, pre-built online courses, grocers can deliver the majority of their training objectives through a learning management system (LMS). An LMS, like Udutu, provides a one-stop shop for employees and managers to complete compliance training. Using an LMS to deliver and track all of your training – both online and face-to-face – reduces costs and time off the job for managers and team members.
The use of an LMS to track online instruction in tandem with face-to-face instruction has proven very beneficial to grocers. Designed for grocers’ needs, the LMS displays training completions, which prove that the content was not only heard but also understood. Detailed completion reports can also be generated and submitted as proof to regulatory authorities.
Onboarding new employees is also streamlined. By using a dynamic LMS like Udutu, grocers can create a more robust and efficient onboarding experience for new employees, maximizing the time investment and minimizing management’s efforts. In addition to new hire courses, the LMS can host courses on food safety practices, harassment prevention, WHMIS, liquor sales compliance, lottery sales compliance, and diversity training. A new-hire cashier can learn how to manage and balance a drawer online to prep for in-person, on-the-job training. Learning this way allows new employees to make mistakes in a safe environment, saving the store from a potential loss. This also saves valuable training time so that when employees start at the register, they are prepared with the basic knowledge they need to do the job well.
Grocery Store Training Services that Work with Your Needs
Udutu supports SCORM-compliant courses that might be purchased from a vendor as well as a series of configurable packages in collaboration with CFIG, all designed for large and small grocery businesses. Additionally, Udutu provides tools for grocers to develop their own content like scenario-based learning and quizzes. Integrating face-to-face training with online solutions is easy with a highly automated system like Udutu. Employers are able to upload documents or data to learner transcripts quickly and easily. This allows them to maintain record accuracy and eliminates the need to track data elsewhere, such as in a separate spreadsheet.
As we continue to navigate this strange season, grocers and other essential services will receive COVID-19 protocol updates regularly. The grocery industry can be ready and able to manage those frequent changes with a dynamic LMS to serve their hybrid learning solutions.